Support

Toranzo Technologies LLC
Customer Support Information

Welcome to Toranzo Technologies support. We're here to help you with any questions, concerns, or issues you may have with our Services. Our support team is committed to providing timely and helpful assistance.

Contact Information

Email Support:
support@toranzotech.com

Expected Response Time:
We will respond to your inquiry within 30 days.

Before You Contact Us

To help us assist you more efficiently, please consider the following:

Check Common Resources

Review our Privacy Policy for information about data collection and usage
Check the app's settings and help documentation
Ensure your app is updated to the latest version
Restart your device to resolve temporary issues

Information to Include in Your Message

When contacting support, please provide the following information to help us resolve your issue quickly:

Device Information: Device model and operating system version
App Version: The version of the app you're using
Issue Description: A clear description of the problem you're experiencing
Steps to Reproduce: What actions lead to the issue
Screenshots: If applicable, attach screenshots showing the issue
Account Information: Your username or email associated with your account (never send your password)

What We Can Help With

Account Issues

Account creation or login problems
Password reset assistance
Account deletion requests
Data export or portability requests

Technical Support

App crashes or performance issues
Feature questions or guidance
Synchronization problems
Compatibility questions

Privacy and Data Requests

Questions about data collection and usage
Requests to access your personal data
Requests to delete your personal data
Privacy policy clarifications

Billing and Purchases

Questions about subscriptions or purchases
Refund requests
Payment issues
Receipt requests

Feature Requests and Feedback

Suggestions for new features
General feedback about our Services
Bug reports
User experience improvements

Important Notes

Security Reminder:
We will never ask you for your password via email. If you receive a suspicious email claiming to be from Toranzo Technologies, please do not respond and forward it to our support email for verification.

Response Times:
While we strive to respond to all inquiries within 30 days, response times may vary based on the complexity of your request and current support volume. We appreciate your patience.

Business Hours:
Our support team operates during standard business hours. Emails received outside of business hours will be addressed on the next business day.

Data Rights Requests

If you wish to exercise your data rights under GDPR, CCPA, or other privacy regulations, please contact us at the email address above with "Data Rights Request" in the subject line. Include:

The specific right you wish to exercise (access, deletion, portability, etc.)
Your account information (username or email)
Any additional details that will help us verify your identity and process your request

Emergency Issues

If you believe there is a security issue with your account or you've discovered a security vulnerability in our Services, please email us immediately with "SECURITY ISSUE" in the subject line. We take security concerns very seriously and will prioritize your message.